Mapzonepro Refund Policy
At Mapzonepro, we strive to provide high-quality digital products and customer satisfaction. This Refund Policy
explains the conditions under which refunds may be requested for purchases made through our website at
https://mapzonepro.com.
By purchasing our products, including WordPress plugins, software, licenses, updates, or related digital services, you
agree to this Refund Policy.
1. 14-Day Refund Eligibilit
We offer a 14-day refund period from the date of purchase for eligible digital products.
You may request a refund within 14 days if:
• The Plugin is completely unusable or fails to function as intended;
• A major technical issue cannot be resolved within a reasonable timeframe after contacting support;
• The delivered product materially differs from the advertised functionality on our website; or
• You accidentally purchased the wrong license and have not extensively used or activated the product.
2. Non-Refundable Situations
Refunds will generally not be provided in the following situations:
• You changed your mind after purchase;
• The Plugin is incompatible with third-party themes, plugins, hosting environments, or custom modifications not
officially supported;
• You no longer need the product;
• You failed to read the product description or compatibility requirements before purchasing;
• Requests are made after the 14-day refund period;
• Issues are caused by third-party services such as WordPress, WooCommerce, Google Maps APIs, hosting
providers, or external software updates;
• The product was misused, modified, or improperly configured.
3. Support Before Refund
Before approving a refund, we may request:
• Details about the issue you experienced;
• Temporary access credentials or screenshots for troubleshooting;
• Reasonable time to investigate and attempt to resolve the issue.
Our support team will make reasonable efforts to resolve technical problems before processing a refund.
4. Refund Processing
Approved refunds will be processed through the original payment method used during purchase.
Please allow several business days for the refund to appear in your account depending on your payment provider or
bank.
5. Chargebacks and Payment Disputes
If you experience an issue with your purchase, we encourage you to contact us first before initiating a chargeback or
payment dispute.
Unauthorized or abusive chargebacks may result in suspension of product licenses, updates, support access, or
future purchases.
6. Changes to This Refund Policy
Mapzonepro reserves the right to modify or update this Refund Policy at any time without prior notice. Updated
versions become effective immediately upon posting on our website.